Looking out the window late at night, Yu Zuung quickly left her room. Hyunwoo was about to come into the house at that moment.

“Oh, you’re coming back now. How come you’re so late?”

“I finished a bit later. Haven’t you gone to sleep yet?” said Hyunwoo with a smile. But he didn’t look bright perhaps because of Suji or perhaps because of exhaustion.

As if she wanted to brighten his face, she smiled more broadly.

“It’s only 11 pm.”

“I understand you go to sleep and wake up early.”

She was happy because he remembered her lifestyle. Though it was a trivial thing, she felt thankful that he paid attention to things like that.

“As I live in Korea, my lifestyle is also changing a bit. By the way, can you drink this?”

She held out a soft drink cup to him.

Hyunwoo received it unconsciously.

“What’s this?”

“I went to a supermarket, and they were selling apples. It is the apple season in Korea these days. So, I bought several apples as they tasted good. I made an apple juice. It’s sour but sweet. Try it.”

“Apple juice? Thanks.”

He drank it up without hesitation.

“It tastes good. Thanks.”

She wanted to talk with him more and give him more.

But she felt she should not hurry because he might be nervous because of Suji. She wanted him to relax now.

“I guess you’re pretty tired. Just go in and have a good sleep.”

“Sure. Goodnight”

Hyunwoo went into his room, and Yu Zuung went back to her room. She felt like she was walking on air.

She watched him coming back like that every day. Sometimes she prepared some food for him such as bread on one day and a soft drink on another day.

She knew what kind of woman Suji was to Hyunwoo. She simply asked too much from him, in particular, his time and attention. She tried to be different from Suji.

I shouldn’t be like her. Instead of asking for something from him, I want to be a woman that can give him something.

The best gift would be relaxation. He should feel relaxed enough for his eyes to fall shut when he is with her.

She needed to be more composed from now on.

Let me take it easy for our long relationship.

***

“Phew”

Hyunwoo took a deep breath. But he felt something got stuck in his mind.

It was because of Suji.

In fact, his life was not changed a lot. As he was so busy, he couldn’t see her often in the past. Even he met her, he couldn’t be with her for long.

But he felt differently now in a big way. He could meet Suji at anytime and make love in the past, but he could not meet her now even if he wanted, which was a big difference.

No matter how strong he tried to stay, he found it hard. He let out a sigh often and found himself spent.

Still, he had to work. KOVE DREAM never let him take a break.

He searched for more and more work because he didn’t feel heartbroken while working.

And when he came back home, he felt stuffy again.

Even today Yu Zuung waited until he came home. Thanks to her he felt something heavy off his chest, though momentarily.

“Thanks.”

“You look pretty tired. Please take a rest.”

After taking a quick shower, Hyunwoo turned on the computer the way he always did. He checked the website of Story Mecca and the feedback of KOVE DREAM’s consumers. He also googled on the activities of Jinhon and Angela.

The popularity of Duckling Fly was still strong. By now, it should have lost some popularity according to the music experts’ prediction, but it was still popular.

Though he felt bad because of Suji, he felt good at the good news about them.

While he was surfing the internet, it suddenly got disconnected. He closed the computer and turned it on again, but there was a message that said there was no internet connection.

He didn’t need to be embarrassed because it happened on and off. As it happened sometimes in the past, he didn’t ask for a service checkup because he could fix it by himself.

Though he didn’t know the reason exactly, he found an easy solution. All he had to do was press the button for one minute, and the computer solved the problem automatically.

While he pressed the button like that, he felt annoyed because he had the same problem several times per week these days.

“Damn it. It’s back again! And their technical service is just bull**!”

Throwing the keyboard, he complained violently. It was an unusually strong complaint. It looked like he exploded with all the complaints that he had held back up to now.

His internet provider was a telecommunications company called V Plus.

It was notorious for its bad customer service.

Come to think of it, he had been using the same provider more than ten years.

Let me switch to another provider.

The next day he arrived at work in KOVE DREAM early in the morning as usual.

KOVE DREAM was still short of hands, which made him move around here and there.

When he could find some free time, he tried to cancel the contract with V Plus.

But it was not easy. He was supposed to cancel it through the answering machine, but the cancellation process was complicated, and the line was busy all the time.

“This is driving me nuts!”

Hyunwoo exploded in anger. An employee working beside him asked with a curious look.

“What happened?”

Hyunwoo explained about his case.

That employee felt sorry about the fact that he used V Plus, pointing out its notorious bad service.

He wanted to cancel it immediately.

After several attempts, he could barely get connected to the service representative.

He cut it short, “I would like to cancel.”

But the representative raised her voice and said, “Wow! You are the VVIP of V PLus.”

“What is VVIP?”

“You have been using our internet service without any complaint for more than eleven years. How come you cancel suddenly?”

He felt disgusted at the representative’s response. He felt as if he was being sucked in for a long time.

“Enough is enough. Just cancel it.”

Only then did the representative agreed.

“Okay, then. Let me cancel it. But you have to pay for cancellation fee because of the remaining contract period.”

“What? I’ve been using it for more than eleven years. When does it expire?”

“You agreed to extend it two years ago. You’ve got five more months before it expires. If you cancel it now, you will be charged about 150,000 won.”

The representative explained to him kindly.

“Can you waive the cancellation fee with my benefits of VVIP?”

Of course, that was impossible.

After all, he gave up the cancellation. It was much easier for him to wait five more months without paying the cancellation fee and switch to another provider.

When he hung up the phone, that employee sitting next to him giggled.

“That’s the way that the provider is. If you really want to cancel it, I know an expedient way, but the problem is you have only five months of stipulated time…”

Hyunwoo’s eyes opened wider at that. Aside from the cancellation fee, he wanted to take revenge on that bad provider.

“What is it?”

“Just move your address to a location where an internet connection is just impossible. In that case, it is the responsibility of the service provider, so you don’t have to pay its fee. The problem is you also need to change the address on your official ID.”

Hyunwoo found it was an interesting method. Though he didn’t want to change his registered address because of that, he wanted to avenge his mistreatment differently.

Come to think of it, KOVE DREAM, Ani & Funny and N&C Korea were all using V Plus. As there were many computers, there were many lines connected to the internet.

As soon as the contract expires, let me switch them all to different providers.

On the other hand, he felt V Plus was miserable. If its consumers would defect from the provide en masse, which would ruin the company.

Tut, tut. They should have given the consumers better service so the consumers won’t switch.

Suddenly, Hyunwoo thought of one thing.

KOVE DREAM also learned lots of delivery accidents, inviting lots of complaints from the consumers.

Hummm…this is not the time to complain about other companies. I should look back and double-check if my companies are offering good service to our customers.

KOVE also had the VIP membership system. Among its members, there must be some who have complaints about KOVE.

He didn’t hesitate. He headed straight for the KOVE office and discussed with Sonjong about a program about zero customer complaints.

They easily came up with a conclusion.

“Why don’t we create a team exclusively handling VIP customers. In that case, we should hire more people.”

“Good idea. Isn’t our space here too small? We need more time until the new warehouse is constructed.”

“We can hire only two. They will deal with 50 people per day, which amounts to 1,000 per month. I don’t think all of the VIP members will call us with their complaints,” said Sonjong.

Hearing her explanation, he wanted to expand the benefits to the general members.

“Well, you can do it later. We can manage the VIP members first, and then hire more when the new warehouse is completed,” suggested Sonjong.

Hyunwoo agreed and presented his own idea, “How about selecting VIP customers separately and maintain them specially? For example, we can send them free gifts on their birthdays.”

“I think that’s a good idea. Their reaction will vary, depending on what kind of freebies they receive. If they are VVIP customers, we can’t give them cheap gifts.”

“You’re right.”

Hyunwoo thought about the free gifts this time. What would be the best gifts for VVIPs?